rock valley tractor parts policies and procedures

Over the years we have expanded into new replacement parts because of the low availability of many fast moving parts. The majority of our parts are listed in our computer inventory system. This gives us the quickest possible response to your requests. As part of our continuing effort to give customers quick, efficient service, we are linked by satellite and computer to a National Parts Locating Service.

All of this means that you, the customer, have access to parts from our inventory and from many sources across the USA and Canada, instantly. Rock Valley Tractor Parts. Is proud of the reputation we have built in the 60+ years of doing business. We are working with many reputable vendors to give you the best quality parts at the lowest possible prices. Many of the prices may change; our goal is for these prices to be even lower. We look forward to giving you the best possible parts service well into the 21st. Century.

ORDERS: By Phone- TOLL FREE: 800-831-8543 LOCAL: 712-476-5301 FAX: 712-476-5302 or order directly from our online catalog.

SHIPPING: In most cases parts ordered by 3 PM will be shipped the same day. You can contact us toll free at 800-831-8543 or you can place your order by fax at 712-476-5302. Remember that if you find a used part in our inventory you will need to contact us to confirm the price.

Prices do not include any freight costs. We ship our orders freight collect, meaning that you will be responsible for the freight when your order arrives. We can also add the freight to your bill at the time of shipment, giving you the most accurate billing charges.

PRICES: Prices are as shown in the catalog. Shipping costs are not reflected in the price of the part. Prices are subject to change without notice.

TERMS OF PAYMENT: Payment may be made by check, credit card.

1WARRANTY/RETURN: All parts are fully guaranteed for 30 days and may be returned for exchange or refund with proof of purchase. To obtain an exchange or refund it is required that you contact our staff to obtain a Return Authorization before returning merchandise.

1RESTOCKING FEE: On some occasions it becomes necessary for our customer, to return parts after the appropriate Warranty/Return policy. In such cases it may be required that a 10% restocking fee be applied against the refund of the return. As in any return, authorization from our staff is pre-required

 

Central location for easy shipping!

Rock Valley Tractor Parts is located in Rock Valley, Iowa. This central location allows us to easily ship to anywhere in the United States or Canada, as well as other locations world wide. You can easily visit us in person, just look for our facility on the east corner of 10th Avenue and Highway 18. You can also Click Here for a printable map to help guide you.